Informed Consent Policy

Confidentiality and Its Limits

Information discussed in therapy sessions is confidential. However, exceptions apply, including:

• If there’s an immediate risk of harm to yourself or others
• Mandatory reporting obligations (e.g., child abuse, elder abuse)
• Legal requirements (e.g., court subpoenas)
• Professional supervision (identifiable information removed)

Telehealth Consent

For telehealth (online therapy) sessions conducted via Zanda’s secure video platform:

• Please confirm your location and that it is secure and private.
• Keep your phone nearby in case of connection issues.
• If the session is disconnected, your psychologist will attempt to call or reconnect.
• Ensure you won’t be disturbed for the duration of the session.
• Allow yourself approximately 5 minutes before the session to settle and prepare mentally.
• All standard confidentiality and record-keeping practices apply equally to telehealth sessions.

Session Structure and Expectations

Sessions are offered in two formats:

• Standard sessions: 50 minutes
• Extended sessions: 80 minutes

Fees are charged according to session length and are payable via Zanda’s secure online payment system. Payment is typically processed automatically following your session. Medicare or private health rebates may apply, depending on your eligibility and provider. Clients are responsible for ensuring up-to-date referral and rebate documentation where applicable.

Frequency typically begins as weekly or fortnightly sessions, progressing to monthly as therapy goals are achieved. Therapy involves collaboratively setting specific goals for defined periods (e.g., 3 months focusing on DBT skills). Goals and progress are reviewed regularly to ensure therapy remains structured, targeted, and meaningful.

Risks and Benefits

Engaging in therapy can lead to significant personal insights and emotional growth. However, it may also involve emotional discomfort or temporary symptom fluctuations as challenging topics are explored. Specific risks and benefits, particularly related to EMDR, will be discussed with you individually.

Professional Records

Clinical records are securely maintained, adhering to strict privacy and confidentiality standards (see Privacy Policy for details).

Client Rights

You have the right to:

• Refuse treatment or specific therapeutic interventions.
• Seek a second opinion.
• End therapy at any time.

Emergencies

Organic Psychology does not provide emergency or crisis support outside scheduled session hours. Messages and emails are not monitored outside of business hours and should not be used for urgent matters. In an emergency, please contact:

• Lifeline: 13 11 14
• Emergency Services: 000
• Your nearest hospital emergency department
• QLife (LGBTQIA+ peer support): 1800 184 527 or qlife.org.au
• Carer Gateway (for foster/kinship carers and family carers): 1800 422 737
• Suicide Call Back Service: 1300 659 467
• Beyond Blue: 1300 22 4636
• Autism Connect (ND-specific helpline): 1300 308 699

Cancellation Policy

Please review the separate Cancellation Policy provided at booking and available on the website for full details on cancellations and late arrivals.

Communication and Social Media

Organic Psychology maintains a professional presence on social media. Please be aware of the public nature of social media interactions and avoid using these platforms to:

• Ask clinical questions.
• Book, cancel, or modify appointments.
• Send personal updates related to therapy.
• Discuss session content or progress.
• Tag your therapist in personal posts or photos.
• Share direct messages expecting clinical responses.

These boundaries help ensure confidentiality, professionalism, and ethical conduct in your care.

AI Note-Taking Tools

AI-assisted clinical note-taking tools may be introduced in future. Usage will be fully compliant with Australian privacy laws and standards. Your explicit consent will be obtained individually before implementing these tools in your care.

Questions and Clarification

Please discuss any questions or concerns about this Informed Consent Policy directly with your psychologist. Your understanding and comfort are essential to the effectiveness of your treatment.